Last Updated: [May/12/2024]
We want you to love your purchase! If you’re not satisfied, here’s how we handle returns and refunds.
◼️ Returns Eligibility
✔️ Accepted Within [30] Days of delivery (unused, in original packaging).
✔️ Proof of Purchase required (order number/receipt).
❌ Non-Returnable Items:
- Opened or used products (hygiene reasons).
- Custom/personalized items.
- Clearance/final sale items (marked at checkout).
◼️ How to Return an Item
- Contact Us at support@yourindependentgrocer.store within [30] days to request a return.
- Ship It Back:
- We’ll provide a return address (Canada only).
- Use a trackable shipping method (you cover return shipping costs).
- Refund Issued within [5-7] business days after we receive and inspect the item.
◼️ Refund Methods
💳 Original Payment: Refunded to your credit card/PayPal (processing time depends on your bank).
↪️ Store Credit: Opt for instant credit + [10% bonus] for future purchases!
◼️ Exchanges
Need a different size/color? Contact us first! Exchanges are subject to availability.
◼️ Damaged or Defective Items?
Email us within [7] days of delivery with:
- Photos of the issue.
- Your order number.
We’ll send a replacement or refund immediately (no return needed!).
◼️ Questions?
Contact : support@yourindependentgrocer.store