Last Updated: April-23-2025

zencartcanada (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website https://zencartcanada.com/ (the “Site”) or make a purchase.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. By using our Site, you consent to the data practices described in this policy.

1. Information We Collect

We collect various types of information to process your orders, improve your shopping experience, and comply with legal obligations:

  • Personal Identification Information: Full name, billing and shipping addresses, email address, phone number, and date of birth (for age-restricted products).
  • Financial Information: Payment card details (processed exclusively by our PCI-DSS compliant third-party processors; we store only a tokenized reference).
  • Account Credentials: Username and password for registered accounts.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
  • Usage Data: Information about how you interact with our Site, products viewed, search queries, page response times, and referral URLs.
  • Marketing Data: Your preferences in receiving marketing communications and your survey responses.

2. How We Use Your Information

We process your personal information for the following legitimate business purposes:

  • Order Fulfillment: To process, verify, and ship your orders, including sending order confirmations, invoices, and delivery updates.
  • Customer Support: To respond to your inquiries, resolve disputes, and handle warranty or return requests.
  • Account Management: To create and maintain your user account and provide you with a personalized experience.
  • Site Improvement: To analyze trends, monitor usage, and optimize our website’s functionality and product offerings.
  • Marketing (Opt-In): With your explicit consent, to send you promotional emails, newsletters, and exclusive deal notifications. You may unsubscribe at any time.
  • Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, cyberattacks, or other malicious activities.
  • Legal Compliance: To comply with applicable laws, court orders, or government regulations.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

  • Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., payment gateways, shipping carriers, email delivery platforms, IT hosting). These parties are contractually obligated to maintain confidentiality and use data solely for the services they provide.
  • Legal Requirements: If required by law, regulation, or legal process (such as a court order or subpoena), or to protect the rights, property, or safety of GoSwiftShelf, our customers, or others.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner, who will be required to uphold this Privacy Policy.

4. Data Security

We implement a variety of security measures to protect your personal information, including:

  • Encryption: SSL/TLS encryption for all data transmitted between your browser and our servers.
  • Access Controls: Restricted access to personal data to only those employees, contractors, and agents who require it to perform their job functions.
  • Regular Audits: Periodic security audits and vulnerability assessments to safeguard against data breaches.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal compliance). Typically, order records are retained for seven (7) years to comply with Canadian tax regulations.

6. Your Privacy Rights (PIPEDA)

Under PIPEDA and relevant provincial laws, you have the following rights:

  • Right to Access: You may request access to the personal information we hold about you.
  • Right to Rectify: You may request corrections to inaccurate or incomplete information.
  • Right to Withdraw Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
  • Right to Challenge: You may challenge our compliance with PIPEDA.

To exercise any of these rights, please contact our Privacy Officer at support@goswiftshelf.com. We will respond within 30 days of receiving your written request.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences; however, disabling cookies may limit certain site functionalities.

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. We will notify you of material changes by posting the revised policy on this page with a new “Last Updated” date. We encourage you to review this page regularly.

10. Contact Us / Privacy Officer

For any questions, concerns, or complaints regarding this Privacy Policy or our handling of your data:

  • Email: support@zencartcanada.com
  • Phone: +14167557572
  • Mail: 1900 Eglinton Ave E, Scarborough, ON M1L 2L9, Canada
Shopping Cart
Scroll to Top