Last Updated: April-23-2025
1. Initiating an Exchange
If you wish to exchange an item for a different size, color, or variant, we offer an exchange process subject to stock availability. Please note that exchanges are processed as new transactions and are subject to the same condition requirements as our return policy.
2. The Exchange Workflow
- Request Submission: Email support@zencartcanada.com within 30 days of delivery with your order number and the specific product SKU you wish to receive in exchange.
- Return Authorization: We will issue an RMA for the original item. You must return the original item to our address in unused condition. Return shipping costs are your responsibility unless the exchange is due to our error.
- Inspection and Processing: Upon receipt and inspection of the original item, we will process the exchange.
- New Order Dispatch: The new item will be dispatched to you via standard shipping at no additional charge for the new shipping, provided the exchange is for a product of equal or lesser value.
- Price Differences:
- Higher Value: If the exchange item is of higher value, we will invoice you for the price difference before dispatching.
- Lower Value: If the exchange item is of lower value, we will refund the price difference to your original payment method after dispatch.
- No Restocking Fee: We waive the 15% restocking fee on exchanges; however, you are responsible for all shipping costs associated with returning the original item.
3. Stock Unavailability
If the requested exchange item is out of stock, we will notify you immediately and process a full refund to your original payment method instead.